Privacy Policy
At S M Enterprises (Reolink Pakistan), we respect your privacy and are committed to protecting the personal data you share with us.
Information We Collect
We collect personal information directly from you when you interact with our website, place an order, or contact us. This includes:
- Order Information: Your name, delivery address, phone number, and WhatsApp number provided during the checkout processes.
- Transaction Verification: Payment details and transaction references (such as EasyPaisa, JazzCash, or bank transfer screenshots) required to confirm your Rs 2,000 order reservation fee.
- Safety & Verification: To secure transactions and prevent fraudulent/fake Cash on Delivery (COD) orders (note that a 4% extra charge/tax applies to COD orders).
How We Use Your Data
We utilize the collected information strictly for operational and customer service purposes:
- Delivery & Logistics: To process, packet, and ship your orders to your location (Karachi, Lahore, Multan, Islamabad, or any other city across Pakistan) using trusted local courier networks.
- Customer & Technical Support: To verify your warranty status and guide you step-by-step through camera settings, PTA registrations, and SIM configurations.
- Safety & Verification: To secure transactions and prevent fraudulent/fake Cash on Delivery orders.
Data Sharing & Third-Party Protection
Your privacy is absolute. We do not sell, rent, trade, or distribute your personal details to any third-party advertisers or external corporations. Your data is only shared with:
Courier Services: Standard delivery partners (TCS, Leopard, M&P) are provided only with your name, address, and phone number to complete the Cash on Delivery fulfillment process (4% extra tax on COD collected by courier).
Data Security
We implement industry-standard encryption protocols and secure database designs to protect your personal details from unauthorized access, loss, or alteration. All checkout transaction histories are regularly audited for maximum safety.